Privacy Policy

Bergelin Estate Agents- Privacy Policy

Your privacy is important to us. This statement outlines our policy about how we manage personal information. This statement relates to our office only. Only members of Bergelin Estate Agents will be governed by their own privacy policies. From time to time we may find it necessary to change this Privacy Policy to reflect changes in the law or our commercial activities.

The latest version of our Privacy Policy will always be available from our office. We are bound by the National Privacy Principals and our procedures regarding personal information are designed to ensure that your rights under the National Privacy Principals are protected.

 

Who are we?

We are an independent business owned and operated by Deanna Bergelin, Anthony Bergelin and Laura Pritchard of Manprop Pty Ltd.

Our activities include:

> Residential property sales

> Commercial property sales

> Residential property management

> Commercial property management

> Appraisals of commercial/residential property

 

Openness

We will be open about how we handle personal information.

We will do this by:

> Telling you when we collect personal information, what we will use the information for and to whom we may disclose it.

> Giving you more detailed explanation of our Privacy Policy when you ask for it.

> Giving you access to personal information that we hold about you when you ask for it.

You have the right to access personal information that we hold about you under the National Privacy Principals. Details of how to make a request for access are set out at the end of this Privacy Policy.

 

Why do we collect Personal Information?

We collect personal information in the course of our real estate business for a variety of reasons including:

> To keep ourselves informed of the prevailing conditions of the property market in our area. Generally we do business within the area covered by Manly Council.

> To identify and market to potential vendors, purchasers, landlords and tenants in our area.

> To draw up contract for the sale or lease of property.

> To assess the suitability of prospective tenants on behalf of landlords for whom we act.

> To manage tenancies.

> To provide appraisal services.

We also collect personal information about persons who:

> Apply to us for employment; or

> Are involved in the supply of good and services to us.

We do not actively collect sensitive information. We may from time to time hold sensitive information about job applications. We will not disclose this sensitive information to anyone else. We may also hold sensitive information from time to time about prospective tenants. This material may be used to consider a tenancy application to the extent that it is not unlawful to do so.

 

To whom do we Disclose Personal Information?

We may need to disclose personal details to various people to carry out the services that we are engaged to provide.

For example we may need to give details about a tenant to a contractor to arrange a repair for a premises. We may also pass on personal information to a property insurer on behalf of the owners of a property.

We may disclose personal information from time to time to other agents, including agents outside Bergelin Estate Agents, to introduce vendors to purchasers or landlords to tenants.

We will seek your consent before passing on your personal information in this way. We may access or disclose personal information to TRA if you are in breach of your lease agreement. Our agents or staff may use RP Data to conduct an appraisal of a property.

Unless you tell us not to we will provide your details to service providers associated with Bergelin Estate Agents including insurance services.

 

Management and Storage of Personal Information

We take steps to protect the security of personal information.

We expect our staff to comply with certain standards of behavior when dealing with personal information. We train all our staff about the need to protect your privacy and we will regard breaches of the National Privacy Principals as serious matters.

Some of our records are paper based. These records are kept on secure premises away from the general public. We also keep some information in an electronic form. Records kept electronically are within a secure computer system which contains features such as password access and the latest virus protection.

We may keep personal information for at least 7 years after the completion of a transaction for legal reasons. After that time we will re-identify or destroy the personal information.

How do we make sure that information is accurate, complete and up to date? We try to ensure that any personal information that we hold is accurate complete and up to date. We do this by collecting information from you directly or from reliable sources including publicly accessible databases. If we become aware that the information is inaccurate, incomplete or out of date on our records we will correct that information or if necessary delete it from our records.

 

Contacting us about Privacy Issues

If you wish to:

> Obtain more information about our Privacy Policy.

> Obtain access to personal information that we hold about you; or

> Contract us because you believe that we have breached your privacy;

Then you may contact our Privacy Officer. We will response to an inquiry or complaint promptly (usually within 14 to 30 days).

Our Privacy Officer’s contact details are:

Phone 02 9977 4200 or email admin@bergelin.com.au

 

Bergelin Estate Agents Property Officer is a representative of our agency who will attempt to mediate between you and us to resolve your concerns. We will observe the National Privacy Principals and will treat your complaint seriously.

In addition you can phone the Commonwealth Privacy Commissioner’s hotline on 1300 363 992 if you are not satisfied with our response.